Refund and Returns Policy

Exchange Policy:

Exchanges are allowed within 14 days of receiving your order.
Exchanges typically take up to 7 business days to process once your request is approved.
Products must be exchanged in unused condition with the original packaging.
In case of receiving a physically damaged product(s) or wrong, a different product(s) exchange will be done for free.
In case of exchanging correct orders, shipping fees will be added.

Returns are allowed within 14 days of receiving your order.
Returns typically take up to 7 business days to process once your request is approved.
In the event of a return due to a change of mind, any shipping fees paid will be deducted from the product’s price refund.
In case of receiving a physically damaged product(s) or wrong, a different product(s) returns will be done for free.

Any merchandise which has been “taken out for a ride” is considered used and cannot be returned.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Dubizzle, eBay and online forums are excellent resources if you have a used item, you do not want that can no longer be returned to Motocity.

Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags.
The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Parts must be in original condition and show no signs of wear, alteration or damage from installation to be returned.
Any Tool or Chemical that has been opened or seal broken is non-returnable.