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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
In the event you forget a password, you can reset your password directly through the website. You can reset your password by going to login page, click on forgot password, the system will send you an email that contains a password reset link.
To change your password if you’re already logged in:
Select Edit account.
Click Edit next to Change password.
Enter your current password and new password.
Click Save Changes.
After submitting your return, please allow at least 1-2 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policy could be found at Refund & Return Policy
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can send us a message, then we’ll edit your order with the correct address.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
Please note: If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
We accept various payment Options:
- Cash upon Delivery (COD).
- Debit cards.
- Credit cards.
- Mobile wallet.
- Valu installments.